Partners & Providers

Adverse Incident Reporting

The adverse incident reporting and review process facilitates ongoing quality improvement to ensure the health and safety of individuals receiving services from agencies licensed or funded by KDADS. It is intended to provide information to improve policies, procedures, and practices. Definitions of what constitutes an adverse incident (i.e., Serious Occurrence) requiring immediate reporting are included in Adverse Incident Definitions and Protocol.

 Effective incident management is essential to assuring the health and welfare of KDADS program participants. The Adverse Incident Reporting (AIR) System focuses on the identification and follow-up to critical events or incidents that bring harm, or create the potential for harm, to a KDADS program participant. AIR focuses on critical events or incidents that the state itself deems as sufficiently serious to warrant near-term review and follow-up by an appropriate authority.

Report Adverse Incidents

Access the AIR application

This reporting page is secure but no longer requires a login to KDADS web applications. Once a provider submits the report, the report can be printed for the provider's records; once the page is closed, no further access will be available to the provider. At the time of submission, an email notification is sent to the designated KDADS personnel who oversee the individual's program.

Once the MCO is verified by KDADS personnel, an email notification will be sent to MCO personnel (if it involves an enrolled Medicaid member). Each MCO will only have access to those incident reports involving consumers enrolled with a particular MCO when the incident occurred. The AIR web application instructions are also available through the links below. A KDADS supervisor or designee will review the AIR and assign it to the appropriate staff for follow-up and investigation. Staff will then begin their work by contacting the provider, acknowledging receipt of the AIR, requesting additional documentation, gathering relevant information, and planning their investigation if warranted.

If the MCO wishes to initiate a joint investigation, an MCO representative will contact the KDADS staff assigned to the AIR within one business day. To the greatest extent possible, schedules will be coordinated so that interviews can be conducted together. Information and documentation shall be readily available, shared, and exchanged between KDADS and MCOs. All communications, findings, notes, other supporting documentation, etc., will be documented in the AIR database as it is collected. Communication and collaboration between both parties will be ongoing until both parties are satisfied and can conclude the investigation.

For community mental health centers, if it is determined that an investigation is warranted (including those events designated in K.A.R. 30-60-55 as requiring investigation), the incident will be referred to a Peer Review Committee whose members are designated and are deemed to be peer review officers and/or peer review committees duly constituted by the mental health center under peer review and risk management laws, including, but not limited to, K.S.A. 65-4915 et. seq. and 65-4922 through 4927.

Implementation begins January 1, 2013. All other policies and procedures regarding reporting adverse incidents remain the same. Only the process of how providers report it has changed.

KDADS has written policies and procedures for investigating adverse incidents. For specific policies or to obtain additional information, please contact the appropriate Programs manager.