Manuals & Instructions

Conflict of Interest

Pending review and implementation of the Conflict of Interest policy, the following guidance is being provided regarding mitigating identified conflicts of interest. The HCBS waivers state the following:

The home and community based services final rule prohibits providers of 1915(c) waiver services and those with an interest in or employed by a provider of HCBS services from developing the person-centered services. Since the individuals or entities responsible for person-centered plan development must be independent of the HCBS provider, a legal guardian, durable power of attorney, and other legally responsible individuals who receive payment for providing HCBS may not be responsible for development of the person-centered plan.

Field Service Manuals

FileTypeSizeUploaded onDownload
Field Service Manual - CompletePDF5.12 MB27 Sep, 2022 Download
1.1 General DefinitionsPDF118.05 KB14 Apr, 2021 Download
1.2 ReservedPDF40.43 KB14 Apr, 2021 Download
1.3 GrievancesPDF83.38 KB14 Apr, 2021 Download
1.4 Background CheckPDF52.62 KB14 Apr, 2021 Download
1.5 TaxonomyPDF16.31 KB14 Apr, 2021 Download
1.6 Medicaid Provider OverpaymentPDF70.78 KB14 Apr, 2021 Download
2.0 Intake, Assessment, and Registration Requirements - All SectionsPDF527.56 KB29 Mar, 2022 Download
2.1 CAREPDF269.93 KB14 Apr, 2021 Download
2.2 Level IPDF70.62 KB14 Apr, 2021 Download
2.3 Level IIPDF80.39 KB14 Apr, 2021 Download
2.4 Standard IntakePDF68.29 KB14 Apr, 2021 Download
2.5 Uniform Program RegistrationPDF77.13 KB01 Jul, 2022 Download
2.6 UAI and AUAIPDF91.13 KB01 Jul, 2022 Download
2.7 TrainerPDF83.04 KB14 Apr, 2021 Download
3.0 Community Based Services - All SectionsPDF1.79 MB29 Mar, 2022 Download
3.1 Case ManagementPDF158.33 KB17 Feb, 2022 Download
3.2 RevokedPDF72.18 KB14 Apr, 2021 Download
3.3 RevokedPDF73.01 KB14 Apr, 2021 Download
3.4 HCBS FE Services RatesPDF214.22 KB14 Apr, 2021 Download
3.6 Senior Care ActPDF157.80 KB14 Apr, 2021 Download
3.7 RevokedPDF73.34 KB14 Apr, 2021 Download
3.8 CaregiverPDF111.32 KB14 Apr, 2021 Download
4.0 Nutrition - All SectionsPDF321.61 KB27 Sep, 2022 Download
4.1 Nutrition ServicesPDF237.96 KB27 Sep, 2022 Download
4.2 Congregate Nutrition ServicesPDF18.93 KB26 Jan, 2022 Download
4.3 Home Delivered Meals - Nutrition ServicesPDF150.09 KB26 Jan, 2022 Download
4.4 Grab & Go Nutrition ServicesPDF31.73 KB26 Jan, 2022 Download
4.5 MonitoringPDF7.63 KB27 Sep, 2022 Download
5.0 ReservedPDF69.46 KB14 Apr, 2021 Download
6.0 LegalPDF112.09 KB14 Apr, 2021 Download
6.1 ReservedPDF7.44 KB14 Apr, 2021 Download
6.2 ReservedPDF7.44 KB14 Apr, 2021 Download
6.3 AssistancePDF106.51 KB14 Apr, 2021 Download
7.1 Area PlanPDF127.68 KB14 Apr, 2021 Download
8.0 Fiscal PolicyPDF170.31 KB14 Apr, 2021 Download
8.1 FiscalPDF150.68 KB14 Apr, 2021 Download
8.2 AAA ProviderPDF38.31 KB14 Apr, 2021 Download
9.0 Miscellaneous PoliciesPDF92.75 KB14 Apr, 2021 Download

Uniform Program Registration - Reviewer Manual

FileTypeSizeUploaded onDownload
2024 UPR-Reviewer-ManualPDF539.44 KB01 Feb, 2024 Download
2023 UPR-Reviewer-ManualPDF568.34 KB02 Mar, 2023 Download