SHICK Counselor Training Information

What is SHICK Counselor Training?

Initial SHICK counselor training is an intense self-study and in-person training regimen intended to educate and certify new SHICK counselors, who will actively assist people with questions and issues about Medicare and other insurance, and then report those contacts. It is not intended to provide Medicare training for people who only want to learn more about Medicare to use personally, or in the course of their other job duties. Experienced SHICK counselors are required to complete Annual Update training.

If you do not intend to become a SHICK counselor, please explore the many other opportunities available to learn about Medicare such as the Medicare Rights Center at

Training Schedule

The SHICK 2017 Grant Year training has been posted on the SHICK Training Calendar page. Registration is available through that page also.

Counselor Initial Training

  1. Learn more about the SHICK, SMP and MIPPA programs
  2. Complete a SHICK Volunteer Partner Application (required for all applicants for initial training)
  3. Complete the application and return to the local SHICK coordinator (find your local coordinator)
  4. Coordinator will schedule and conduct an interview for suitability

After a successful interview

  1. Coordinator provides information on the online training at SHICK Training Courses - Initial
    1. A self-study and mentoring schedule is set up.
    2. In-person training should be scheduled to allow enough time to complete self-study and mentoring.
  2. Coordinator will provide the documents necessary to conduct a background check to the applicant.

    1. Applicant completes the required background check forms and returns to the Coordinator.
    2. The Coordinator mails the background check paperwork to the State office and also faxes or emails a copy of the application to the State office.
  3. State office performs background check.
    1. Coordinator and applicant are notified of results
  4. Applicant attends six hour in-person training, Basic training – Medicare
  5. Applicant is certified as a Medicare Grants counselor
  6. New counselor works with local Coordinator to begin solo counseling with Medicare beneficiaries