STARS - SHIP Tracking and Reporting System


In 2018, STARS (SHIP Tracking And Reporting System) replaced the previous data reporting system, SHIPNPR (State Health Insurance Assistance Program National Performance Reporting).

  • National, web-based data system, developed and owned by ACL OHIC
    • Contract with Booz Allen Hamilton
    • Sharing Data
      • MIPPA
      • SMP SIRS
  • Kansas implementation for STARS was July 1, 2018
  • All counselors are automatically entered into STARS by the State SHICK office after completion of training.
    • Counselors will be emailed their credentials automatically when their team role has been created
  • STARS Landing Page
    • Contains link to SHIP TA Center STARS training materials (including job aids, printable forms, and previously recorded webinars)
    • Contains link to Booz Allen STARS Help Desk
  • For STARS username, password, and hierarchy support (e.g. your account is locked out):
  • For STARS resources support:
    • Contact the SHIP TA Center, [email protected] or 877-839-2675.
    • Or contact your local coordinator or the State SHICK office

Requesting a Unique ID

CMS has developed a Unique ID (now called 1-800 Medicare ID) system for SHIP counselors that lets them obtain information from 800-MEDICARE as well as some MA, MA-PD, and Part D plans when they're assisting beneficiaries with claims-related issues. Under the 1-800 Medicare ID system, SHIP Directors assign 1-800 Medicare ID numbers to SHIP counselors who have signed a confidentiality agreement and have been trained to appropriately handle private information relating to the beneficiaries they counsel.

1-800 Medicare ID Requirements

  • A counselor MUST BE A CERTIFIED SHICK COUNSELOR to get a Unique ID number.
  • It may take 4 to 6 weeks for a Unique ID to become active because the list is only updated monthly.

Procedure for Obtaining a 1-800 Medicare ID

  1. The counselor completes and signs a Confidentiality Agreement requesting a 1-800 Medicare ID during the annual SHICK training. The Confidentiality Agreement is part of the Training Record/Memorandum of Understanding form.
  2. After reviewing the Confidentiality Agreement, the SHICK trainer will assign a 1-800 Medicare ID number for the counselor through the STARS website.
  3. The 1-800 Medicare ID number is e-mailed to the counselor from STARS.
  4. On the last Thursday of each month, STARS uploads the 1-800 Medicare ID list to CMS. Newly-created 1-800 Medicare IDs can’t be used until this monthly upload has added them to the CMS list.
  5. Within approximately two weeks of the upload, CMS updates the 1-800 Medicare ID lists at 1-800-MEDICARE and the Part D plans. CSRs will not recognize newly-created 1-800 Medicare IDs until they receive the monthly update from CMS.


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Group Outreach Education FormPDF116.95 KB14 Apr, 2021 Download
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STARS Beneficiary Contact FormPDF205.16 KB14 Apr, 2021 Download